Mobile for Development » MMU Resources

MMU 2012 Annual Report

MMU — Tue, 23 Oct 2012 07:44:33 +0000

eWallet Merchant Payments: GSMA Discussion Paper

MMU — Mon, 22 Oct 2012 07:57:48 +0000

With P2P, bill pay and airtime top ups still representing the vast majority of mobile money transactions today, mobile money service providers are keen to broaden their product offering. Merchant payments, a proximate payment from a consumer to a business at the point of sale, is an eWallet product extension frequently discussed of late.

Download here

Expanding the Ecosystem of Mobile Money: Considerations for Interoperability

MMU — Thu, 18 Oct 2012 08:52:07 +0000

In this note, we discuss interoperability in broad terms as the interconnection of mobile money services with external parties, with the aim to create value for both customers and commercial players.

Download: English | French

Designing and delivering effective agent training programmes – MMU Webinar

MMU — Fri, 12 Oct 2012 12:22:37 +0000

Agent training is a powerful lever to drive agent performance. This week, MMU held a webinar to dialogue with mobile money managers about how to design and implement impactful and cost effective trainings.

Download: English | French

Organisational Design to Succeed in Mobile Money

MMU — Wed, 10 Oct 2012 17:34:03 +0000

In an attempt to understand why certain mobile money programs prosper, Mobile Money for the Unbanked (MMU) has researched and developed best practice publications on a range of operational areas – including building well-functioning agent networks, driving customer usage, and fostering effective bank partnerships.

Download: English | French

Managing the Risk of Fraud in Mobile Money

MMU — Thu, 04 Oct 2012 08:10:34 +0000

Risk management is a key component to the commercial success of any business. Effective risk management underlies sustainable commercial growth because it protects two key commercial assets: reputation and revenue.

Download here

Designing & Delivering Agent Training for Mobile Money Deployments

MMU — Thu, 20 Sep 2012 08:37:25 +0000

The ability of mobile money agents to smoothly deliver cash and e-money to customers has major bearing on the success of a mobile money service. To drive high level agent performance, training is one of the more powerful levers available. Well trained agents are more likely to drive transaction volumes for the operator, educate the customers on how the service works and deliver error free transactions.

Download: English | French

Emerging Practices in Mobile Microinsurance

MMU — Mon, 18 Jun 2012 14:36:56 +0000

The objective of this paper is to outline the opportunities for leveraging the mobile channel, including mobile money, to deliver microinsurance, and to share examples of attempts to do so from around the world. We hope that readers from both the mobile industry and the insurance industry will find in these pages new ideas for collaboration that will make risk-management tools available to those who most need them.

Download: English | French | Spanish

Marketing Mobile Money: Top 3 Challenges

MMU — Fri, 08 Jun 2012 09:24:56 +0000

In this presentation, Yasmina McCarty discusses the top 3 challenges associated with the marketing of mobile money services for the unbanked: 1) Segmenting the market appropriately, 2) Understanding the customer journey, and 3) developing the right marketing mix.

Download here

Protecting the poor: A microinsurance compendium Volume II

ILO — Fri, 01 Jun 2012 15:01:33 +0000

Low-income households are vulnerable to risks and economic shocks. One way for the poor to protect themselves is through insurance. By helping low income households manage risk, microinsurance can assist them to maintain a sense of financial confidence even in the face of significant vulnerability.

Download: English