Mobile for Development » MMU Resources

MMU Spotlight: Direct Deposits

MMU — Mon, 15 Apr 2013 12:18:43 +0000

This MMU Spotlight discusses the significance of ‘direct deposits’ to mobile money operators and how they can be addressed.

Download here

Results from the 2012 Global Mobile Money Adoption Survey – Presentation Slides

Mobile for Development — Mon, 11 Mar 2013 09:11:58 +0000

With the 2012 Adoption Survey, MMU is able to share deeper insights on not only the number of customers, but also on how customers are using the service and, perhaps more importantly, how successful operators are positioning and managing mobile money to meet the needs of their customers.

Download here

Mobile Money: Enabling regulatory solutions

MMU — Thu, 28 Feb 2013 17:38:30 +0000

The aim of this paper is to provide a useful tool for regulators and mobile money providers to engage more effectively. It elaborates commonly held positions in the mobile industry on some key policy and regulatory issues, backed up by evidence. Download … Continue reading →

State of the Industry 2012: Results from the 2012 Global Mobile Money Adoption Survey

MMU — Wed, 27 Feb 2013 08:33:27 +0000

Download: English | French

MMU 2012 Annual Report

MMU — Tue, 23 Oct 2012 07:44:33 +0000

Download here

eWallet Merchant Payments: GSMA Discussion Paper

MMU — Mon, 22 Oct 2012 07:57:48 +0000

With P2P, bill pay and airtime top ups still representing the vast majority of mobile money transactions today, mobile money service providers are keen to broaden their product offering. Merchant payments, a proximate payment from a consumer to a business at the point of sale, is an eWallet product extension frequently discussed of late.

Download here

Expanding the Ecosystem of Mobile Money: Considerations for Interoperability

MMU — Thu, 18 Oct 2012 08:52:07 +0000

In this note, we discuss interoperability in broad terms as the interconnection of mobile money services with external parties, with the aim to create value for both customers and commercial players.

Download: English | French

Designing and delivering effective agent training programmes – MMU Webinar

MMU — Fri, 12 Oct 2012 12:22:37 +0000

Agent training is a powerful lever to drive agent performance. This week, MMU held a webinar to dialogue with mobile money managers about how to design and implement impactful and cost effective trainings.

Download: English | French

Organisational Design to Succeed in Mobile Money

MMU — Wed, 10 Oct 2012 17:34:03 +0000

In an attempt to understand why certain mobile money programs prosper, Mobile Money for the Unbanked (MMU) has researched and developed best practice publications on a range of operational areas – including building well-functioning agent networks, driving customer usage, and fostering effective bank partnerships.

Download: English | French

Managing the Risk of Fraud in Mobile Money

MMU — Thu, 04 Oct 2012 08:10:34 +0000

Risk management is a key component to the commercial success of any business. Effective risk management underlies sustainable commercial growth because it protects two key commercial assets: reputation and revenue.

Download here